In the digital world, positive personal support in non-automatable processes is particularly important for high customer satisfaction. In addition to new chatbots powered by artificial intelligence, live agents continue to be needed to answer complex questions in claims processing as well as new customer onboarding. In many cases, there are opportunities for further cost optimization here, as well as full digitalization, so that when customers interact with live agents, a positive customer journey is attained as well.
Docucom brings many years of experience in document-driven solutions to insurance companies, including health insurers. Long-term partnerships with our insurance customers show that the often unconventional approaches by Docucom lead to innovative and successful solutions. In this way, these insurance companies are a step ahead.