News 19. December 2016
Within the context of replacing the existing output management system, the Graubündner Cantonal Bank decided to partner with the innovative company Docucom AG. Their product Domtrac Finnova proved to be a highly capable and efficient solution that is perfectly integrated into the existing core banking system.
This changeover also initiated an evaluation of the future print service provider. In light of their attractive services and broad know-how in the Domtrac environment, Swiss Post Solutions AG was selected.
Thanks to the professional collaboration among all companies involved in the project (Graubündner Cantonal Bank, Inventx AG, Docucom AG, and Swiss Post Solutions AG), the new output management solution was implemented according to plan. Transfer to operations took place after only 8 months of project run time at the beginning of August 2016.
The collaboration with all partners was very constructive, reliable, and solution-focused. I especially want to highlight the efficient and dependable work by the experts of Docucom AG. They distinguished themselves through a high level of commitment as well as sound technical competency.
Operations are stable and running without any problems.
This level of efficiency makes it fun to work.
The implementation of Domtrac allowed Graubündner Cantonal Bank to do away with several cumbersome workarounds and reduce complexity. Improved performance in document generation and processes specifically-adapted to the needs of departments are ultimately a great benefit for our customers.
The project was driven forward in a consolidated effort by all parties involved. The efficient coordination between Docucom AG and the print services provider Swiss Post Solutions AG should be particularly noted. Altogether, the project achieved its goals and also streamlined numerous additional processes.
The «performance push» that was attained with the new system makes resource planing easier and demonstrates that, with Domtrac, we have implemented a modern and adaptable system.
With the new document management tool by Docucom, the Graubündner Cantonal Bank expects to achieve additional improvements in multi-channel output – not just in centralized and decentralized printing, but also in the generation of electronic output for e-banking, e-documents, retained mail (holdmail), and archive.
The cornerstone for efficient implementation of future developments and innovative solutions in the area of customer communications was set with Domtrac.
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